SHIPPING AND RETURNS
Return policy for stocked items purchased on our Shop page
If you are not satisfied with the item you have purchased, your item may be returned within 14 days from receipt of delivery and must be in same brand new and unused condition received and returned in same packaging with tags intact . For all returns please email us at email@example.com to obtain an RA# and include a description /reason for return. We will then email you back a RA # to please add to copy of your receipt when you send in your return. A refund will not be issued until the item is received in our warehouse. Shipping charges are not refundable. For your security, please return your purchased item with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt as you are responsible for returned shipment. Jose and Maria Barrera Company LTD. is not responsible for items damaged or lost in transit back to us.
Jose and Maria Barrera Company Corporate office address :
29 West 36th street , 8th floor
New York, NY 10018
For items not in stock and requested to be produced or special ordered , returns are not accepted. Please read description of size and color carefully to make sure you are requesting production of item that will fit your needs. If you change your mind regarding your special order , please email or call to cancel with in 24 hours of order placed and we will stop production and refund the full amount of the purchase.
We do not accept any returns for credit or exchanges of items that are not purchased from our website but we do accommodate repairs free of charge.
Our Fashion Collections consist of plated metal, which can possibly darken or tarnish with normal wear. To help this with not happening, please avoid direct contact with lotions, perfumes or oils. Excessive light, heat or moisture will deteriorate the pearls, plating, and stones. We recommend for regular cleaning to gently wipe the metal surface with a soft cloth or q-tip to clean, however, excessive polishing may rub off or scratch the plating. Each piece is unique and hand made, so stones and pearls may vary in shape, size and color. Natural stone may have inclusions that may be visible to the eye and are considered a part of their natural beauty. We will make every effort to repair or replace Fashion items to their original beauty. If an item that needs repair was purchased outside of the last 6 month timeframe please estimate 3-4 weeks from the date we receive it to process your repair due to material not being currently on hand from past production. For all repairs, please email a photo of item to firstname.lastname@example.org to obtain a RA# to confirm item before sending repair. We provide repairs free of charge but the shipping of item to us is the responsibility of the customer. We will then do the repair and ship back to you UPS and will follow up with tracking number when it is shipped back.
For the launch of the Joseandmariabarrera.com SHOP, for the immediate future we will only be selling and shipping to customers in the United States. If you live outside of the Unites States you may inquire about our product please email to email@example.com with a picture of the item you are interested in and your address and country you would need it shipped to. We will look into the details and cost of shipping and will email you back with cost details and or let you know if there is a retail store we sell to that might be close to you. Our office is open monday through friday so if an order is placed on a friday or over a holiday , please anticipate that it will not be processed until the following monday or after the holiday. Thank you !